Caring Dads is a program facilitated by Children’s Protection Society in conjunction with partner agencies Anglicare Victoria, ReGen and IPC Health. In providing this service to clients we may collect personal information to ensure a holistic approach to the service we offer. The Caring Dads program recognises and respects every person’s right to privacy, dignity and confidentiality, and this is reflected in our values as well as our legal requirements under the Privacy Act 1988.
Caring Dads will therefore:
In relation to the Privacy Act 1988, Caring Dads will endeavour to always comply with the 13 Australian Privacy Principles (APPs) outlined in the Act in all facets of operations. Specifically, this means as follows:
Personal information is defined by the Act as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Examples of personal information might include an individuals name, address, phone number, email address, medical records, family details or any other information from which an individual could reasonably be identified. Clients have the right to not identify themselves or use a pseudonym when requesting services. However, this will not apply if it is impracticable for Caring Dads to provide services to the individual.
We may collect a variety of personal information relating to the provision of our services. Examples of personal information which we regularly collect include an individual’s:
We will generally only collect the personal information we need to provide and market our services. We will use fair and lawful ways to collect it.
We will usually ensure we have consent to collect sensitive information.
Where reasonably practicable, we will attempt to collect personal information directly from individuals, however, in some cases this may be impracticable, or the information may be held by a third party. Common examples of these situations may include:
When collecting information, we will take reasonable steps to let individuals know why we are collecting it, who we will give it to and how we will use or disclose it.
Some examples of situations where we may use an individual’s personal information include:
If we use or disclose information without consent we will make a written note of such disclosure.
We will take reasonable steps to ensure that the personal information we hold is accurate and current. This may involve us contacting you from time to time to verify your personal information. If you believe any information that we hold about you is incorrect, incomplete or out of date, please contact us.
We will implement measures to protect personal information from misuse, loss, unauthorised access, changes or disclosure.
We will destroy or permanently de-identify personal information when we no longer need it.
We will be open about how we manage personal information. If asked, we will provide information on our approach to privacy.
Usually, when asked, we will give an individual access to their personal information, unless there is a reason why we cannot do so.
We may deny a request for access if we reasonably believe:
We will not adopt Commonwealth Government identifiers for use as our own identifiers. If we are required to collect a government identifier in providing our service to individuals, we will not use this number to identify the individual.
If reasonably possible, we will give individuals the option of dealing with us anonymously or by use of a pseudonym. Please note that we will be unable to provide services to a particular individual without confirming their identity. We will be able to discuss our services in a general nature, including costs and charges which we might ordinarily charge for those services, prior to obtaining an individual’s identity. Until such time as we has been provided sufficient information to provide a detailed quotation or outline of services to an individual any communication will be general in nature and will not be binding upon us.
This principle relates to the transfer of information overseas and is not applicable to the activities of Caring Dads. We do not and will not provide an individual’s personal information to any overseas entity unless required by law.
Generally, we will only collect sensitive information with an individual’s consent, except where:
If an individual wishes to make a complaint about our collection, use or disclosure of any personal information, or about any potential breach of an APP, they may contact the Privacy Compliance Officer by use of the contact details at the end of this document.
When making a complaint an individual should include as many details as possible, including the nature of the personal information concerned, how it is believed to have been misused, which APP is believed to have been breached (if relevant), the details of any of our employees or representatives involved and any other information which may be relevant. The Privacy Compliance Officer may request additional information to enable them to properly investigate the complaint and take such reparatory action as necessary.
Once a complaint is received the Privacy Compliance Officer will investigate the circumstances of the complaint and determine whether a misuse of personal information has occurred and if so how it may be rectified and whether/what action should be taken in relation to any of our employees or representatives involved. We will endeavour to keep the individual informed regarding the process of their complaint and any action taken.
Should an individual not be satisfied with our handling of their complaint then we will generally agree to the complaint being referred to mediation and/or arbitration. Should the matter remain unresolved then an individual is entitled to refer their matter to the Office of the Australian Information Commissioner.
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
IP Addresses Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
Cookies and Applets This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Caring Dads.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s web site; http://www.oaic.gov.au/ (link is external).
Persons requiring further information about privacy at Caring Dads should contact Children’s Protection Society:
Phone: 9450 0900 Email: firstname.lastname@example.org